Monitoring and Reporting

Business technology environments are highly dynamic and in a constant state of flux. For example, users join and leave the network, there is increasing demand for remote access and moves and changes happen each day. With the constant increase in the volume of information ensuring stability is always a challenge. More than just monitoring, bluesource produces regular meaningful reports, with appropriate alerts and advice on action – so you can intervene before a problem arises. bluesource remote server monitoring uses data from your site and constantly measures against set performance thresholds. Alerts fall into four categories:

		Priority 1 – critical business impact
		Priority 2 – severe business impact
		Priority 3 – inconvenient business impact
		Priority 4 – minor business impact

bluesource delivers 24/7 monitoring and out-of-hours notification for Priority 1 and 2 alerts. Where automatic system monitoring is being undertaken, the customer is contacted in the event of a problem.

The most commonly monitored environments include:

		BlackBerry Enterprise Server
		Dell OpenManage
		HP Systems Insight Manager
		Microsoft Active Directory
		Microsoft Exchange
		Microsoft Message Queue Server
		Microsoft SQL Server
		Microsoft Windows Server
		Symantec Enterprise Vault
		VMware
		Backup